Return & Refund Policy

Last Updated: 24-11-2024

1. Overview
Thank you for shopping with AAQS.Store. We want you to be satisfied with your purchase. However, we only accept returns, refunds, or exchanges if the product is faulty or damaged.

2. Eligibility for Return / Refund / Exchange

  • You must report the defect or damage within 24 Hours of receiving the item.

  • The item must be unused, with original tags (if any), and in its original packaging.

  • You need to provide proof of purchase (order number / invoice).

  • Please provide clear photographic (or video) evidence showing the damage or fault.

  • Note: We do not accept returns or refunds simply because of a change of mind  only for faulty or damaged goods.

3. How to Initiate a Return / Exchange / Refund

  1. Contact our customer support at:

  2. In your message, please include:

    • Your name

    • Order number

    • Description of the fault/damage

    • Photos or video proof

    • Whether you want a refund or an exchange

  3. Our team will review your request and get back to you within 3 business days.

4. Inspection

  • Once we receive your request and proof, we may ask you to send the item back to us for inspection.

  • After inspection, we will decide whether the claim is valid and notify you of our decision.

  • We reserve the right to deny a refund or exchange if the inspection shows that the item was damaged after delivery (not during shipping) or used in a way that caused the problem.

5. Refunds

  • If a refund is approved, we will process it to your original method of payment.

  • Refunds will be initiated within 7 business days after the inspection is approved.

  • Depending on your payment method, it may take additional time for the refunded amount to reflect in your account.

6. Exchanges

  • If you choose to exchange, we will send you a replacement of the same or similar item, subject to availability.

  • If the exact item is not available, we may offer an alternative or a refund.

7. Shipping for Returns

  • For items that are faulty or damaged, we will cover the return shipping cost (or reimburse you) — after we confirm the claim.

  • Use a reliable and trackable shipping method when returning the item, and keep the shipment tracking information / proof of courier.

8. Non-Refundable / Non-Exchangeable Items

  • Items that are not faulty or damaged (i.e., change of mind) are not eligible.

  • [Optionally, you can mention any other exclusions here, e.g., final sale items.]

9. Contact Us
If you have any questions about our return or refund policies, please reach out:

10. Policy Changes

  • We reserve the right to update or change this policy at any time.

  • Any changes will be posted on this page, and the “Last Updated” date will be revised.