Gul-e-Buti Acrylic Shawl: Whispers of Elegance

Last Updated: 24-11-2024

Contact: aaqs.store@gmail.com
Phone / WhatsApp: +92 321 8484580
Address: 9-A3, PGECHS, PIA Road, Lahore

1. Shipping Rates

Free Shipping

• We offer FREE shipping on all orders Rs. 5,000 and above within Pakistan.

Standard Shipping

• For orders below Rs. 5,000, a flat Rs. 200 shipping fee applies.

2. Delivery Time

• All orders are processed within 1–2 business days.

• After dispatch, delivery usually takes:

  • 2–4 business days for major cities

  • 3–6 business days for other areas

Note: Delivery times may vary due to weather, courier delays, or seasonal load.

3. Order Processing

• Orders are only processed Monday to Saturday.

• Orders placed on Sundays or public holidays will be processed the next working day.

• Once your order is shipped, you will receive a tracking number via SMS, WhatsApp, or email.

4. Shipping Partners

We use trusted courier partners in Pakistan to ensure fast and secure delivery, including TCS, Leopards, M&P, and Trax.

5. Incorrect Address / Failed Delivery

• Please ensure your shipping address and contact details are correct.

• If a delivery fails due to an incorrect address or no response from the customer, re-delivery charges may apply.

6. Damaged Packages

If your parcel arrives damaged or tampered with:

1. Do not accept the package.

2. Contact us immediately at:

   • Email: aaqs.store@gmail.com
     

   • Phone: +92 321 8484580

We will guide you on the next steps.

7. Questions & Support

If you have any shipping-related queries, feel free to reach out:
Email: aaqs.store@gmail.com
WhatsApp: +92 321 8484580

Last Updated: 24-11-2024

1. Overview
Thank you for shopping with AAQS.Store. We want you to be satisfied with your purchase. However, we only accept returns, refunds, or exchanges if the product is faulty or damaged.

2. Eligibility for Return / Refund / Exchange

• You must report the defect or damage within 24 Hours of receiving the item.

• The item must be unused, with original tags (if any), and in its original packaging.

• You need to provide proof of purchase (order number / invoice).

• Please provide clear photographic (or video) evidence showing the damage or fault.

• Note: We do not accept returns or refunds simply because of a change of mind  only for faulty or damaged goods.

3. How to Initiate a Return / Exchange / Refund

1. Contact our customer support at:

   • Email: aaqs.store@gmail.com

   • Phone / WhatsApp: +92 321 8484580

2. In your message, please include:

   • Your name

   • Order number

   • Description of the fault/damage

   • Photos or video proof

   • Whether you want a refund or an exchange

3. Our team will review your request and get back to you within 3 business days.

4. Inspection

• Once we receive your request and proof, we may ask you to send the item back to us for inspection.

• After inspection, we will decide whether the claim is valid and notify you of our decision.

• We reserve the right to deny a refund or exchange if the inspection shows that the item was damaged after delivery (not during shipping) or used in a way that caused the problem.

5. Refunds

• If a refund is approved, we will process it to your original method of payment.

• Refunds will be initiated within 7 business days after the inspection is approved.

• Depending on your payment method, it may take additional time for the refunded amount to reflect in your account.

6. Exchanges

• If you choose to exchange, we will send you a replacement of the same or similar item, subject to availability.

• If the exact item is not available, we may offer an alternative or a refund.

7. Shipping for Returns

• For items that are faulty or damaged, we will cover the return shipping cost (or reimburse you) — after we confirm the claim.

• Use a reliable and trackable shipping method when returning the item, and keep the shipment tracking information / proof of courier.

8. Non-Refundable / Non-Exchangeable Items

• Items that are not faulty or damaged (i.e., change of mind) are not eligible.

• [Optionally, you can mention any other exclusions here, e.g., final sale items.]

9. Contact Us
If you have any questions about our return or refund policies, please reach out:

• Email: aaqs.store@gmail.com

• Phone / WhatsApp: +92 321 8484580

• Address (for returns): 9-A3, PGECHS, PIA Road, Lahore

10. Policy Changes

• We reserve the right to update or change this policy at any time.

• Any changes will be posted on this page, and the “Last Updated” date will be revised.